Dr. W. Edward Deming, the prime catalyst behind the transformation of Japan`s industries, professes a philosophy which is in direct contrast to what is taught in most business schools. His 14 points for changing management structures, ranging from on-the-job training programs to eliminating all work quotas, form the backbone of this book. Aguayo studied with Dr. Deming for seven years in order to write this book, and uses examples from industry giants such as Ford and Proctor & Gamble.