To produce high-quality software, we need high-quality, effective managers. The most important requirement is for managers to act congruently: (1) taking in information about actual and desire performance, (2) processing that information congruently, and (3) acting in an appropriate manner. This book offers practical techniques on how to act and manager other congruently, and provides many insightful examples. Copyright (C) Muze Inc. 2005. For personal use only. All rights reserved.