Recently, video services have seen a 300 uptake as distance learning and videoconferencing are being called upon to replace much business travel. The delivery technology has advanced to a point that represents a viable and economically sound alternative to travel, but it often fails in practice, because of a lack of understanding of management, deployment, usage, and logistics issues. This book will allow any organization to successfully employ videoconferencing. * Videoconferencing assessment: in what circumstances is it effective, and where does it fall short * Details available equipment and service providers * Quick tutorials on all relevant technologies and standards * Videoconference service options * Key Quality of Service (QoS) issues